Policies | Visit Wisconsin | St Germain Cedaroma Lodge
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Our Policies


RESERVATION, CANCELLATION and DEPOSIT INFORMATION

CHECK-IN: after 4 pm.

CHECK-OUT: before 10 am

PAYMENT: Your outstanding balance is due 30 days prior to arrival. The preferred method is by check made out and mailed Cedaroma Lodge. If you choose to pay with a credit card, a 3.45% fee will be added on to your folio.

OUR RESERVATION POLICY: is intended to be fair with our guests and also protect our business. When you reserve a unit and place a deposit with us, we remove that unit from the market and refuse other requests for it. For that reason, a non-refundable $100 deposit at point of reservation. The balance of the 25% deposit should be paid by check within 30 days of  making your reservation. The account balance is due 30 days prior to your arrival. If you are making reservations after the due date for the full payment, your deposit will be equal to the full payment, regardless of the number of days staying. Special promotions that are nonrefundable are paid in full at point of reservation. We accept Visa, MasterCard, Discover, American Express, Personal Checks and Cash for payment. All reservations require a valid credit card on file.

CABIN SELECTION: We make every effort to keep you in the cabin you reserved, however, sometimes we have to make changes. Visitors of a week or more have cabin selection priority. We reserve the right to change cabins for those staying less than 7 days. We guarantee if you have reserved a two bedroom you will get at least a 2 bedroom unit. We will relocate those who are traveling comp first followed by those staying the least amount of nights and discounted. You will be notified of the change by email a few days prior to arrival.

PET POLICY: For the comfort and safety of our guests: there are NO PETS in cottages 1-7 during peak summer dates. The Main Lodge Home 8, the FarmHouse 9 and Lake Home 1010 do allow pets year round. Pets are restricted from the beach area between cabins 1 & 4. Pets may enjoy lake access to the east of Cabin 4, at the brown dock. There is a $75 minimum pet fee per stay for up to 5 days. If you are staying longer, add $15 per additional day, $100 for the week. Please do not surprise us by bringing an unannounced pet. Your pet may be refused access to the property. Responsible pet owners let us know ahead of time when traveling with a pet. We are glad to supply bags for you to clean up after your dog. We are not g lad if we have to clean up after your dog. New in 2017 is year round pet access in Cabin 6. Outside the summer months pets are allowed in the lakeside cabins.

SMOKING: is never allowed inside any of the cabins. There is an additional $200 fee if this rule is ignored. If you smoke please be neat about it, no butts on the grounds. You will be charged $100 extra if we have to pick up cigarette butts after you. Please also be considerate of your neighbors. We may ban smoking on the property if we have smoking complaints. This policy is changed since we took ownership and is more liberal, however, if smokers are disrespectful of others and the property, we will have to change back to no smoking on the grounds at all.

CANCELLATION POLICY: All cancellations (Cabin and Boat rentals) incur a $100 cancellation fee except as noted below
       FEE FREE CANCELLATIONS: If you cancel within 48 hours of making your reservation, there is no cancellation fee. 

CANCELLATION POLICY (SUMMER): If 60 days or more notice is provided we will return your 25% deposit less the $100 cancellation fee. If your notice is less than 60 days but more than 30 days from your scheduled arrival, you will forfeit your deposit. If your cancellation is less than 30 days from your scheduled arrival your balance is due in full.

ANNUAL RESERVATIONS HELD WITH $100: If you let us know you are not taking the cabin prior to the date the next payment is due (December 1st) the cancellation fee is waived.

CANCELLATION POLICY (SPRING, FALL and WINTER): If 30 days’ notice is provided we will return your deposit less a $100 cancellation fee. If your notice is less than 30 days but more than 14 days from your scheduled arrival, you will forfeit your deposit. If your cancellation is less than 14 days from your scheduled arrival your balance is due in full. 

We are unable to offer partial refunds for early departures. For peace of mind, we encourage you to purchase trip insurance. You can find some good choices online from www.TravelGuard.com <http://www.TravelGuard.com>

ACCOMMODATIONS INCLUDE: Basic kitchenware, a gas grill, a starter kit with a small dish soap, 3 rolls of toilet tissue, shampoo & conditioner, a small hand soap,3 garbage bags, firewood for the main firepit at Cedaroma Lodge, salt and pepper, bath and kitchen towels and bed linens. Early May to Mid-October, rentals include one row boat OR dockage for your own boat and life jackets. The public boat launch is off Birchwood in the West Bay and is noted on the map/directions page of the website: www.cedaroma.com <http://www.cedaroma.com>

ACCOMMODATIONS DO NOT INCLUDE: Daily housekeeping, consumables like charcoal, coffee or any toiletries unless noted above

AVAILABLE WITH ADDITIONAL FEE: Housekeeping services, Pontoon boats, outboard motors and other marina rentals. Highchairs and a crib are available for free on a first come first served basis.

BIG BOAT AND 8HP MOTOR RENTALS:  Both weekly and daily boat rentals are available, however, from June-August priority goes to weekly rentals and we will take daily rental reservations only after you have arrived. If you want to guarantee a pontoon for your visit, we encourage you to rent for the full week. ALL boat/motor rentals carry a $100 prop/anchor/key/gas/damages deposit. This deposit will be refunded upon successful check-in of the boat at the end of the rental period, including the return of keys. Once you receive a confirmation that includes a boat rental in the folio, the SAME CANCELLATION POLICIES APPLY AS WITH A CABIN.

PRIVACY POLICY: We collect minimal information from you and use it for the purpose of securing your reservation. We may send you a reminder, thank you note or mention an upcoming special we think you might appreciate... That's it. We don't sell data, we rent cabins. Your private info is safe with Cedaroma Lodge and we only have one person with access to any of that kind of stuff, so it's super safe! 

AT CHECKOUT: We have a very short transition window and a team effort in order to make our guest to guest transitions on time while giving you both the latest possible check out and the earliest possible check in. Please have your dishes done, trash out, beds stripped, towels in the shower/bath tub and the cabin in a general state of neatness.

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